Information about the Service

Service Description

This is a Voice Over IP Service delivered onto your mobile soft phone or IP handset. The broadband may be provided by Cheap Tollfree or another provider. This Service does not include the cost of your broadband internet connection.

Service Availability

Cheap Tollfree VoIP requires a mobile and/or fixed broadband internet service. Each VoIP call requires a minimum of 100kbps of uncontested upstream and downstream bandwidth for optimal quality.

Small and Medium Business eligibility

Cheap Tollfree VoIP is available to US business customers only. To be eligible for this plan you or your business must provide us with registered business details.

Additional Services and Promotions

This fine print doesn’t include any value added services (add-ons) or special promotions that you select whilst you have this calling plan.

Cloud PBX Features and Availability

This plan includes access to all the Cloud PBX features to enable you to use this service. The Cloud PBX is available to all customers.

Billing Information

Your account is charged on the same day each month which is called your Bill Anniversary Date, and is the date your account was created, eg 12 May, 12 August).

As Cheap Tollfree is a pre-paid service you will be issued at the end of each month with a Statement of Activity. This details the service use along with any payments made into the account during the billing period.

Your first monthly statement may include partial month charges from when the service was activated until the next billing date. Any additional charges for non-recurring items used during that billing period will also be shown.

Payments

Payment for this service is made via credit card paid directly into your online account via our secure payment gateway. Alternative payment arrangements to pay via direct credit into our bank are also available.

Pre-paid Service

This service is to be pre-paid in advance. This includes calling, value added extras and add-ons, equipment purchases and number porting. Your account must always have a positive credit balance to ensure there is no disruption to your calling service.

Minimum Term

This plan is available on a month-to-month basis and there is no contracted term beyond one month. You can cancel your service at any time.

Cancellation

This service is supplied on a month-by-month pre-paid basis, so no early termination or cancellation fees apply.

You may cancel your account by completing our online Cancellation Form.